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Tokopedia Cooperate with Tokio Marine Shipping Insurance


04 April 2018
Tokopedia Cooperate with Tokio Marine Shipping Insurance

Toko Pedia jalin kerjasama dengan asuransi Tokio Marine.(zainuddin).

Today Tokopedia officially cooperates with PT Asuransi Tokio Marine Indonesia (Tokio Marine) in the cooperation of providing shipping insurance coverage for Toppers (Tokopedia users name, red). Tokio Marine will be the provider of warranties or protection against potential damage and loss of goods purchased by Toppers during the shipment process. This is expected to improve the peace (peace of mind) and Toppers shopping experience.

Tokopedia COO, Melissa Siska Juminto said, as a leading marketplace in Indonesia, Tokopedia enables anyone to experience a safe, transparent and efficient online experience. "The ease of online shopping is very important to be sustained with optimal protection. We pay close attention to this aspect, so Toppers can shop in peace and comfort without worrying about shipping. "

Melissa continued, "In addition to improving the Toppers experience in shopping at Tokopedia, through Tokio Marine's protection services we also want to encourage more people to try the convenience and security of online shopping through the Tokopedia platform. It is part of our mission to realize the digital distribution of the economy. Building Tokopedia is like building a city. Therefore, collaboration with strategic partners who share the same passion in realizing the digital distribution of the economy is important. "

Tokio Marine is Japan's first and largest insurance company with more than 130 years of experience, and has operated in 38 countries around the world. Tokio Marine welcomes the cooperation for Shipping Insurance with Tokopedia.

"The ease of shopping online sometimes still leaves some concern for some people, especially the possibility of damage or loss of goods in the process of delivery. Together with Tokopedia, we hope to contribute in educating Indonesians about the ease and safety of online shopping through the e-commerce platform, "said Tokio Marine Indonesia President Director Josef Gunawan Setyo.

Through cooperation with Tokio Marine, the use of shipping insurance will become easier for Toppers, given the uniformity of service options, including in terms of insurance premiums, operational standards, and insurable goods categories. Users can also make claims directly through the Tokopedia resolution center.

Insurance from Tokio Marine can also be accessed easily. On the Add to Cart page, Toppers will be given the option of using insurance with an additional 0.2% premium on the item price. The insurance coverage to be given to Toppers is worth the price of the goods added with the postage.

If in the process of delivery of goods occurred damage or loss, then the Toppers can complain within 1x24 hours since receipt receipt of goods has been received. Tokopedia will process the claim by requesting confirmation of damage or loss from the shipping expedition. Upon confirmation, an investigation process of Tokio Marine will be conducted for 1x24 working hours after the claim document is submitted. If approved, Tokio Marine will confirm to Tokopedia for the indemnity process sent directly by Tokopedia to Toppers.

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